Shipping policy

Shipping Policy

Applies to perfume products sold by Florensa Store within Egypt.

Shipping

Where we deliver: Egypt-wide (Cairo, Giza, and all governorates).
Processing time: Orders placed on business days are usually processed within 1 business day. Orders placed late, on weekends, or public holidays process the next business day.

Estimated delivery

Cairo & Giza: typically 2–3 business days after dispatch.
Other governorates: typically 3–7 business days after dispatch. (Estimates only; courier delays due to weather, events, or address issues can occur.)

Shipping fees: Calculated at checkout (if any promotions like free shipping apply, they will be clearly shown).
Tracking & updates: We’ll share tracking or delivery updates by SMS/WhatsApp once your order is on its way.
Address changes: If you need to change the address, contact us before dispatch. After dispatch, we’ll request a reroute with the courier where possible.
Undeliverable shipments: If delivery attempts fail or the address is incomplete, the order may be returned to us; we can reship after confirming details (additional shipping fee may apply).

Pre-orders (special timelines)

What is a pre-order? Some products are temporarily out of stock but can be sourced for you. These items show a Pre-Order button instead of Add to Cart.
Lead time: Sourcing typically takes up to 14 days. Standard shipping times apply after sourcing is complete.
Mixed carts: If your cart includes in-stock and pre-order items, we’ll ship them together once everything is ready unless you request split shipments (extra shipping fees may apply).
Status updates: We’ll contact you after checkout to confirm availability and share next steps (including the 10% deposit link when applicable).

Order inspection on delivery

Please inspect the parcel at delivery. If you notice severe damage or leakage, take clear photos and contact us within 24 hours of receipt so we can investigate with the courier.