Privacy Policy

Last updated: 31 October 2025

This Privacy Policy explains how Florensa Store (“we”, “us”) collects, uses, and protects your information when you use our website and services.

1) Information we collect

  • Order details: name, phone, email, billing/shipping addresses, chosen products, and payment method.
  • Device & usage: IP address, browser, pages viewed, time on site, referring URLs, and general analytics data (via cookies, pixels, and similar technologies).
  • Support communications: messages you send us by email, chat, WhatsApp, or social media.

Note: We do not store full card details on our servers. Card payments are processed securely by our payment partners.

2) How we use your information

  • To process and deliver your orders and provide order updates.
  • To coordinate pre-orders (availability checks, deposit links, sourcing and delivery timelines).
  • To detect and prevent fraud or misuse.
  • To improve our website, product selection, and customer experience.
  • To respond to your messages and provide support.
  • (If you opt in) To send news and offers.

3) Sharing your information

We may share limited data with:

  • E-commerce & payment providers (e.g., our store platform and payment gateway) to run the website and safely process payments (including secure deposit links and InstaPay reconciliation for pre-orders).
  • Delivery partners to ship your order and share tracking updates.
  • Analytics & marketing tools to understand usage and improve our services.
  • Law enforcement or regulators when required by applicable law.

We do not sell your personal information.

4) Cookies & tracking

We use cookies/pixels to keep your cart, remember your preferences, and understand website performance. You can control cookies in your browser settings; turning them off may limit some features.

5) Transfers & storage

Your data may be processed on secure servers outside your country. We take reasonable technical and organizational measures to protect it (encryption in transit, access controls, and regular reviews).

6) Your choices

  • Access, correct, or request deletion of your personal data.
  • Opt out of marketing at any time (unsubscribe link or contact us).
  • Control cookies in your browser.

7) Data retention

We keep order records and necessary communications for as long as required for legal, tax, and customer-service purposes, then delete or anonymize them.

8) Children

Our website is not directed to children under 13, and we do not knowingly collect their data.

9) Contact

Questions about privacy? Reach us on WhatsApp: +20 104 464 7722 or via our social media pages.

We may update this policy; the effective date will always be shown at the top.